Terms & Conditions

Last Updated: [19-11-2025]

Welcome to Thekuwa Junction (“Company”, “we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and products.

By accessing or purchasing from our website, you agree to be legally bound by these Terms.

If you do not agree, please do not use our website.

1. Definitions

Website – Refers to our online platform where users can browse, order, and purchase products.
User / Customer / You – Any person accessing or placing an order through our website.
Products – Food items, services, or any listing displayed for purchase.
Order – A purchase made by the customer via online checkout.

2. Eligibility to Use

By using this website, you confirm that you:

Are 18 years or older.
Have the legal capacity to enter into a binding agreement.
Are using the website for lawful purposes only.

3. Website Usage Policy

You agree to:

Use the website only for personal, non-commercial purposes.
Not attempt to hack, disrupt, damage, or misuse the website.
Not engage in fraudulent activity, fake orders, chargeback misuse, or false claims.
Not copy, scrape, or reproduce website content without permission.

Violation may result in legal action or permanent suspension from services.

4. Product Information

We aim to provide accurate product details. However:

Colors, shapes, and sizes of handmade food items may vary slightly.
Images are for representation; actual product may differ.
Pricing, availability, or ingredients may change without notice.

We reserve the right to add, modify, or discontinue products at any time.

5. Pricing, Payments & Billing

5.1 Pricing

Prices displayed on the website are final and inclusive/exclusive of taxes as mentioned.

5.2 Payments

We accept:

UPI
Debit/Credit Cards
Net Banking
Wallets

All payments are processed securely through third-party gateways.
We do not store card or UPI data.

5.3 Billing Errors

If we discover a pricing or billing mistake, we reserve the right to:

Cancel the order
Correct the price
Issue a refund if payment is already made

6. Order Acceptance & Cancellation

6.1 Order Acceptance

Your order is confirmed only after:

Payment is successfully processed
We verify product availability
We approve the order internally

We may refuse orders that appear suspicious, incomplete, or fraudulent.

6.2 Customer Cancellations

Orders can be cancelled only within 30 minutes of placement by contacting us through our Contact Us page.
After 30 minutes, no cancellation is possible.

6.3 Company Cancellations

We reserve the right to cancel any order due to:

Wrong address
Payment failure
Stock unavailability
Technical error
Suspected misuse or fraud

Refunds will be processed accordingly.

7. Shipping & Delivery

7.1 Delivery Responsibility

We ensure:

Proper packaging
Timely dispatch
Trusted courier partners

Once shipped, delays caused by courier logistics, weather, traffic, or external factors are not under our control.

7.2 Customer Responsibility

You must:

Provide correct address & active phone number
Be available to receive delivery
Track your order using shared tracking details

7.3 Failed Delivery

No refund is issued if delivery fails due to:

Number unreachable
Wrong address
Customer unavailable
Refusal to accept the package

8. Return & Refund Policy

Our Refund & Return Policy applies strictly. Summary:

No returns due to hygiene and food safety.
Refund only for damaged, wrong, or undelivered items.
Issues must be reported within 24 hours with proof.

Full policy available on the Refund & Return Policy page.

9. User Accounts

If users create an account:

They must provide true and updated information.
They are responsible for maintaining account confidentiality.
They must notify us immediately for unauthorized access.

We can suspend or delete accounts at our discretion.

10. Intellectual Property Rights

All content on this website—including:

Text
Images
Logos
Brand names
Design
Code
Product descriptions

Is the property of Thekuwa Junction and protected by copyright law.

Users cannot copy, distribute, or modify any content without written permission.

11. Prohibited Activities

Users are strictly prohibited from:

Attempting to disrupt website functionality
Using bots, scrapers, or automated tools
Uploading harmful code
Misusing discount codes or referral systems
Posting false reviews
Filing fraudulent claims or chargebacks

12. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages.
We are not responsible for courier delays, incorrect addresses, or customer negligence.
Our maximum liability is limited to the value of the order placed.

13. Warranty Disclaimer

All products are offered “as is” and “as available”.

We do not guarantee:

Uninterrupted website access
Error-free functionality
Exact product appearance (as handmade items vary)

14. Governing Law

These Terms are governed by the laws of India.
Any disputes will be resolved in the courts only located in [Guwahati, Assam], India.

15. Indemnification

You agree to indemnify and hold harmless Thekuwa Junction from:

Losses
Liabilities
Claims
Damages
Legal fees

Arising from your misuse of the website, breach of Terms, or violation of any laws.

16. Third-Party Services

We may use third-party tools, such as:

Payment gateways
Analytics tools
Delivery partners
Hosting providers

Their terms and privacy practices apply when using their services.

17. Modification of Terms

We reserve the right to update these Terms anytime.
Changes become effective immediately upon being posted on this page.
Continued use of the website means you accept the new Terms.

18. Contact Information

For any questions, concerns, or legal queries:

support@thekuwajunction.com
+91-XXXXXXXXXX