Frequently Asked Questions (FAQ)
Do you offer bulk or party orders?
Yes.
Bulk orders for festivals, events, or gifting are available.
Contact us directly for custom pricing.
1. What is Thekuwa Junction?
Thekuwa Junction is an online store delivering authentic, freshly prepared Thekuwa and traditional snacks.
All products are handmade using traditional recipes.
2. Are your Thekuwas fresh?
Yes. Every batch is freshly prepared after receiving your order.
We do not sell old or pre-stored items.
3. Do you accept returns?
No.
Because our products are perishable food items, we do not accept returns for hygiene and safety reasons.Refer to our Refund & Return Policy for detailed terms.
4. What if I don’t like the taste?
Taste preference is subjective, and all items are handmade.
We do not offer refunds or replacements for taste issues.
6. How long does delivery take?
Average delivery time:2–5 days for most major cities4–7 days for remote areasYou will receive tracking details once dispatched.
7. Do you offer same-day or express delivery?
Contact Us we will check earliest delivery slot available.
8. What if my address is wrong or incomplete?
If the customer enters wrong or incomplete address, the order may fail.
In such cases, no refund will be provided.Please double-check your address before confirming the order.
9. What payment methods do you accept?
We accept:UPIDebit/Credit CardsNet BankingWalletsAll payments are processed securely.
10. Can I cancel my order?
Orders can be cancelled only within 30 minutes of placing them.
After that, preparation begins and no cancellation is possible.
11. How can I track my order?
Once the package is dispatched, you will receive a tracking link via:SMSEmailOr WhatsApp (if enabled)You can check real-time delivery status through the courier tracking page.
12.. My package shows “Delivered” but I didn’t receive it.
Follow these steps:Check with neighbors/security.Check if someone else in the household received it.Verify the courier photo-proof (if available).If still unresolved, contact us within 24 hours.
We will coordinate with the courier, but decisions depend on courier investigation.
13. Do you ship outside India?
Yes, Do contact us
14. Are there preservatives in your products?
No.
All items are 100% preservative-free and prepared fresh.
15. How should I store Thekuwas?
Store in an airtight container.
They stay fresh for 10–20 days, depending on weather and storage.
16. Is Cash on Delivery (COD) available?
Currently No.
We support prepaid orders only.
Free Shipping
on All orders
Freshly made
made on order
Customer Service
fastest resolutions
No Return policy
Complaint - 48 hrs
WHERE TRADITION BEGINS
WhatsApp